Hi, how can we help?

Here are the possible reasons why your account deletion request was rejected:

1. Your account is limited/restricted. 

Find out more about why your account may be limited/restricted and how to request for account activation.

2. You still have ongoing orders.

Make sure that all your orders are completed, including the ones that are still being delivered or processed for return/refund, before requesting account deletion. 

An order is considered to be completed only when the funds for that transaction have been paid out. For instance, a refund must be released to the buyer or payment must be released to the seller in order for an order to be deemed completed for both parties.

3. You still have money in your ShopeePay balance or ongoing transactions. 

You can only request account deletion when your ShopeePay balance is zero. If you still have an existing balance, withdraw your ShopeePay balance to your bank account.

Ensure that any ongoing transactions, such as ShopeePay balance withdrawal or transfer, are completed before you request for account deletion.

4. You have exceeded the account deletion limit

You can only delete an account created with the same phone number twice. 

For example, if you deleted an account once and signed up again using the same phone number, you can only delete it once more. If you sign up for the fourth time with the same phone number, you will not be able to delete that account. 

5. You have a SPayLater bill at Shopee

Check that you have no outstanding SPayLater bills before you request for account deletion. Find out How do I make my repayment?.