Hi, how can we help?
What should I do if I have not received or lost my e-certificate after purchasing the Protection Service?
After purchasing the protection service for your eligible item, you will receive an email confirmation which serves as your e-certificate.
Also, you can find the e-certificate by: How do I find my policy within the App?
If you did not receive your e-certificate for Electronics Protection, you may contact Igloo.
Igloo Contact Information
Phone: +65 69205134
Email: cs.sg@iglooinsure.com
Customer Service Hours: 10 am to 5 pm on weekdays, except for public holidays
AXINAN PTE LTD
4 Robinson Road,
#08-01 The House of Eden,
Singapore 048543
If you did not receive your e-certificate for Gadget/Damage Protection, you may contact XCover.com.
XCover.com Contact Information
Email: claims@covergenius.com
Customer Service Hours: 24 hours on weekdays, except for public holidays
XCover.com, a trading name registered with Covergenius Singapore Pte Ltd
8 Cross Street,
#24-03/04, Manulife Tower
Singapore 048424
For users who did not provide an email address to Shopee, or if you do not recall the protection service you had previously purchased, you can view the e-policy on your Shopee App by going to see more icon on the Homepage > Digital Products > Product Protections > My Policies > Swipe to view To Pay, Purchased, Expired, and Cancelled policies.
