Hi, how can we help?

What is Electronics Protection?

Electronics Protection is a service provided by our third-party service partner, Igloo, to cover electronic devices/appliances from accidental and liquid damages.

In the event this happens to your eligible device, you may submit a claim to our service partner for professional repair or replacement services via authorized centers.

Apply for Electronics Protection when purchasing electronic appliances.

To do so, select Electronics Protection at the checkout page > Place Order.

Coverage of Electronics Protection

The Electronics Protection Service covers up to 100% of your product price for 12 months.

If you are purchasing multiple products that are all considered eligible for this service, you may choose to include Electronics Protection for each of them individually.

The price of the Electronics Protection Service varies depending on the purchase price of eligible electronic devices on the Shopee platform. You may view the price at the checkout page when an eligible electronic device is being purchased.

Electronics Protection applies to the following:

Damage from accidents and/or liquids

Covers damage to eligible electronic appliances due to sudden, unintentional, or unexpected events, including but not limited to, damage caused by collision, drop, compression, liquid, or fire.

Easy claims process

File for repairs simply through our partners' service channels and follow their instructions.

Professional repair services via authorized vendors

Provides fast and professional repair service for the gadget. In the event the gadget is beyond repair, you may choose to either get a replacement item or receive a cash disbursement matching its market value.