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[SPayLater] How do I request a refund for my in-store SPayLater purchase?

Please consult with the ShopeePay merchant directly upon their return and refund policies. 


Kindly note, If a voucher was applied to your in-store SPayLater transaction, we recommend referring to the voucher’s T&Cs as the transaction may not be eligible to be refunded. 


If your refund is eligible for a refund and has been processed, the refund transaction will appear in both your SPayLater Transaction History and ShopeePay Last Transactions


SPayLater Refund Transaction



ShopeePay Refund Transaction



Similar to receiving a refund on Shopee, refunds for in-store SPayLater purchases will be used to first offset your upcoming SPayLater bills. Any excess refund will be credited to your ShopeePay wallet within 7 working days. 


⚠️Note

  1. Any Late payment charges, handling fees, or processing fees paid cannot be refunded

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