Hi, how can we help?

If your Shopee e-voucher is invalid or fully redeemed, here are what you can do:

E-vouchers for e-merchants (e.g. Grab, Foodpanda, ComfortDelGro, etc.)

If you encounter an error message, such as “Invalid” or “Fully redeemed” when the e-voucher code is applied in the merchant's app or website: 

1. Contact the merchant’s customer service to find out why the error is shown. 
2. After you have been informed of the reason for the error, please contact our Live agent via chat feature on the Shopee App for additional assistance. 

 You can go to the Me tab > Chat with Shopee.

E-vouchers for offline merchants (e.g. BreadTalk, Toast Box, LiHO Tea, etc.)

1. If you experience any error when attempting to redeem the e-voucher at the merchant’s outlet, please contact our Live agent via chat feature on the Shopee App for additional assistance. 

 You can go to the Me tab > Chat with Shopee.