Hi, how can we help?

What is an Order Confirmation Email?

It serves as a confirmation of a successful transaction and provides a summarized record of the order placement, which includes essential details such as purchased items, quantities, payment information, etc.

How to Ensure Receiving an Order Confirmation Email?

1. Use a registered email address

Kindly ensure you have a registered and valid email bound with your Shopee account. All emails will be sent to your registered email.

⚠️ Note

By adding an email address, you not only ensure receiving order transactional emails timely but also enhance account security through an additional layer of verification and account recovery. For more information, click here.

2. Review your account preferences

Within your account settings, navigate to the section related to notifications. This is the area where you can personalize the emails or notifications you receive.

Frequently Asked Questions

1. Why haven’t I received my Order Confirmation Email?

If you haven’t received your order confirmation email, there could be several reasons:

• Check your Spam/ Junk in your email inbox. Sometimes, order confirmation emails can be mistakenly filtered there.
• Although order confirmation emails are typically sent upon successful purchase, email delivery can occasionally be delayed due to network issues or high email traffic.
• Ensure that the email address associated with your account is valid and verified. Click here to verify your email address.

2. How to request an Order Confirmation Email?

Requesting an order confirmation is easy! After placing your order, you should receive an order confirmation email automatically. However, if you don’t receive it within 24 hours, contact our customer support team here. 

3. What information should I provide when contacting the customer support team for a confirmation email?

Please prepare to provide the following information:

• Email address bound to your account
• Any details related to your order (i.e. order number, date of purchase etc)

This information will help our support team to locate your order and process your request efficiently.