Hi, how can we help?

You can get a refund if you paid more than required, such as in these situations:

• Your ShopeePay balance was deducted more than once
• You filled in the wrong payment amount
• You make a second payment after the first one is shown as failed on the merchant's system

⚠️Note

Before requesting for a refund, you may want to try troubleshooting to resolve the above mentioned issues.

• If the ShopeePay merchant's system reflects Failure, restart your Shopee App to check if the transaction is updated in your transaction history.
• If you see an error message, update your Shopee App before checking on your transaction status.

Here are 2 ways you can get your refund if troubleshooting fails:

• Request for a cash refund from the ShopeePay merchant
• Request a refund to your ShopeePay from our customer support team along with the information below.
• All relevant Transaction IDs
• Evidence from the ShopeePay merchant indicating the actual amount required and the amount they have received

The refund will be credited to your Transferable balance immediately upon review. 

⚠️Note

If the refund amount exceeds your ShopeePay balance limit, remaining funds will be deposited into your bank account.