Hi, how can we help?

If you do not have enough funds in your ShopeePay account, the transaction will not take place. Here are some examples:

1. You won’t be able to pay for your orders on Shopee.
2. You won’t be able to pay ShopeePay merchants for your offline transaction.
3. You won’t be able to transfer funds to your friend.
4. You won’t be able to make repayment for SpayLater bills.

Top up your ShopeePay balance before making another payment attempt. If you are trying to make a payment for an order on Shopee immediately, you can also choose another payment method.