If you receive an in-app notification or email about critical information changes for your account or new login attempts that were not made by you, take the following steps immediately:
You might receive such alerts when:
If the changes were made by you, no action is required. Otherwise, please contact Shopee Customer Service for assistance to secure your account.
⚠️ Note
To help keep your account safe, Shopee will notify you of any changes in critical account information and any login activity from your account that originates from an unrecognized device or location. This lets you take immediate action if someone else is accessing your account.